SHIPPING AND RETURNS

We offer free delivery above 100 €

SHIPMENTS AND DELIVERIES

We ship to Italy and Europe via BRT or DPD Group courier. Shipping costs and times vary depending on the destination.

Shipping times and costs:

Italy: Free Shipping over 100 €

Standard delivery within 2-5 days working

Europe: fast shipping € 20.00

Fast delivery within 4-8 working days

FREE RETURNS

If you are not satisfied with your order, you can return the purchased product within 30 days from the date of receipt of the goods. Returned items must have all tags intact and have not been worn.
For more information see terms and conditions of sale

There are three types of returns:

Change size / color:
It is possible to request a size or color change only for the same item, if available.

Good :
As soon as the return is received, a code with a value equal to the total number of returned items will be sent to the customer to be used for subsequent purchases. The voucher: it is valid for 3 months following the return and can only be used once it cannot be combined with other vouchers and can only be used in an order with a total value equal to or greater than the value of the voucher

Reimbursement :
After receiving the return and checking that all the requirements have been met, an e-mail confirming acceptance of the return will be sent, with details of the order number, the amount and the date of the refund. When purchasing with a credit card or debit card, the time required to view the refund depends on the institution that issued the card. In case of payment by Paypal or by bank transfer, the amount will be returned to the original bank account. The refunded amount includes the cost of the returned product and any shipping costs on the invoice. For more information see terms and conditions of sale

HOW TO MAKE A RETURN

Customers can make the request in the Contact section or by sending an email to customer.service@baronefirenze.it indicating the order number, the code of the item to be returned and the reason for the return (optional).
Once the procedure is completed you will receive a document confirming the courier's collection.
Returned products must be shipped within 30 days of the delivery date, new, unused and with all tags. Furthermore, the items must be returned in their original intact packaging, considered an integral part of the product, so that they are properly protected during transport. Put the invoice with receipt back inside the box. If the packaging is not available, a box of the same size and with the same characteristics can be used.
The return can only be requested by the person who placed the order and the return shipment can only start from the country in which the order was placed.

For more information see terms and conditions of sale.